What to check in a full-service maintenance agreement for printers

The number of photocopier machines required for your business will fluctuate because your business may expand to sky heights. Therefore, having lots of reliable printers alone does not necessarily help, but you need to ensure that no matter what, they will perform consistent manner. To accomplish this, you need an FSMA. In other words, a full-service maintenance agreement for printers and photocopiers.

What is an annual maintenance contract?

FSMA refers to a full-service maintenance agreement that is a contract intended for the maintenance and repair of printers and photocopiers for a fixed amount of money. Besides repairing, the contract may include provision of consumables such as toners and cartridges. Despite your business size, you need to sign a full-service maintenance agreement. It will save your invaluable time and business resources. The fixed price is often calculated based on the volume of prints. In short, your business gets reliable yet quality printing output in return for a fixed price

Feaures of a FSMA

1. Scope of work - As the name implies, it states what both parties can expect and what not to expect. The scope of work generally covers maintenance and repairs.

2. Preventive maintenance - Preventive maintenance of the photocopier machines, which includes all types of repair with fitting of spare parts, oiling, cleaning and greasing and checking of proper functioning of the photocopier machine, will invariably be carried out once a month. You will be informed about the whole process as the firm will maintain a service history sheet.

3. Breakdown maintenance - The firm shall ensure that the reported breakdown/complaint is attended to and the machine is made functional immediately,   within 24 hours of receipt of calls.

4. Replacement of defective components - The maintenance contract is a full-service maintenance agreement and covers repair/ replacement of all parts such as toner/cartridges, consumables, drum, gears and roller of the photocopier machine except replacement of the outer body cover. You will be provided with these parts by the firm without any extra cost during the contract period.

5. Servicing of photocopier machines - The service provider will be responsible for servicing, cleaning and repairing and replacement of all defective components with original parts whenever required. No extra payment will be made for such services. The printers are vivid models, and the same are to be serviced, repaired and maintained as per their original mechanical workmanship.

6. Exclusions & Limitations - Any FSMA contract must have limitations and exclusions on its own. You need to thoroughly check it and ensure it aligns with your business motto.

7. Payment - Payment of FSMA charges will be made differently as it is subject to carrying out repair and satisfactory maintenance. The payment will be released, handing over all the machines in perfect running condition.

8. Contract termination/ splitting/ rejection - Understand who reserves the right to terminate the contract, split orders, accept or reject any quotation, alter any or all of the terms and conditions, at any time if the execution of work is unsatisfactory or the time schedule is not strictly adhered to.

Benefits of a full-service agreement

Improved efficiency -  Prevents costly downtime through proactive care and quick fixes as you get veteran technicians to do the job, and it comes with swift response times. 

Fixed pricing - Eliminates surprise expenses by bundling all costs into one fixed payment. Besides, all costs related to print management become predictable per month, not adversely affecting your business budget.

Reduced Internal Burden - Frees up internal staff from managing maintenance logistics and vendor issues.

Increased equipment life - Regular maintenance keeps machines in optimal condition, maximising their lifespan.

Carefreeness - Ensures equipment remains in optimal working condition with professional, expert care. Moreover, you can act carefree when it comes to printing needs and use your energy on other important aspects of your business.

Increased efficiency - Increased efficiency because all essential critical spares required for maintaining the total system are stocked without any delay.

Docmix’s FSMA  

All printer vendors offer comprehensive, full-service maintenance agreements for their printers. At Docmix, you will receive a full-fledged FSMA that truly resonates with your print management requisites. The following are the peculiar benefits you get with us.

- Trained service technicians and engineers

- A full supply of hardware and software

- Proven industry standard and track record

- Around-the-clock maintenance support

- Support multifunction printers

- Immediate replacement of toners, drums and cartridges

- Rectification of printers and photocopiers within 48 hours after the call

Your business printing requirements are dynamic in nature. Identifying a suitable printer maintenance contract in UAE can satisfy a set of guarantees on demand. If you select a top provider like a printer maintenance contract in Dubai, you can experience the quality of printing service, which is fully automated and controlled by veterans in the field. So, having a full-service maintenance agreement for printers is truly blissful.